Remote Support
Windows Remote Desktop (RDP) support integrated
Shared Console Session for end user support and training
Remote Command Shell access for direct communication to the operating system
File Transfer, access to clipboard and option to share local drives
Windows Services to start, stop and restart remote services
Retrieve screenshots from remote device to view desktop errors
Remote takeover on demand for agent-less sessions
Secure web-based Management Console accessible from anywhere
Locally installed agent can be used to initiate all remote takeover options
Connect to any online device, even on disparate networks
Secure communications between agent and server
Peer to Peer communications to speed up remote takeover sessions
Audit & Filtering
Automatic logging of remote assistance activities (user, device and duration)
Privacy mode – optional user acceptance of remote assistance session
Remote sessions to multiple devices at the same time
Automatic Hardware and Software audit every 24 hours
Software Licence Management with notification when numbers are exceeded
Hardware and Software change log
Device filtering to identify devices according to a wide range of criteria
e.g. manufacturer, model, logged in user, OS, service pack, software package
Device Monitoring
Performance monitoring – online status, overall CPU, processor and disk usage
Service and Process monitoring – view and choose any service or process found in your environment, and monitor status, CPU and processor usage
Event Log monitoring – view and choose any event log found in your environment, and monitor description, type, code and source
Microsoft Exchange – store size, queue length, delivery rate to name a few
Ability to graph monitors and then displayed on device level
Global, profile and device monitor configuration options
Alerts are triggered when set thresholds are exceeded, and optionally emailed
Live Dashboard with current monitor alerts
Device and Profile alert history for trend reporting
Software Deployment
Deploy any type of file: MSI packages, silent executables, script and batch files, documents
Acknowledgement of deployment success rate, identification of failures, and option to rerun on failed devices
Deploy files with elevated rights to devices where users do not have admin rights
Schedule (e.g. out of hours) and automate deployment for recurring jobs (daily, weekly etc)
Advertise files to end users before executing
Deployment history for reporting
Software Cache to limit bandwidth utilisation when deploying to multiple devices in the same location (i.e. only deploy to one devices over the WAN, then across the LAN)
Device Management
Agent deployment via a single CentraStage agent to all devices in a new LAN environment
Retrieve application licence keys from devices
Find devices not running the latest hotfixes or AV definitions
Deploy critical hardware and software patches to identified devices
Wake on LAN support for device maintenance
Desktop Management and Optimisation
e.g. push files, backgrounds, settings, power management, shutdown at night, cleanup
Reporting
System, Profile and Device level reports
Report Scheduler to automate delivery
Device Change log
Remote takeover activity report per customer
Hardware and Software Asset reports